Billing terms (RESIDENCE)

Security deposit and charges

When the listing includes a security deposit, completing Unconfirmed checkout charges that Deposit on your card through Stripe. This is a real charge, not a card hold. Unused deposit is refunded later when eligible. If the listing has no Deposit, Unconfirmed checkout registers your card on Stripe for later charges and Due today is 0. On check-in, the same payment method may be charged the first month's rent and enrolled in monthly billing until your scheduled checkout, as shown at checkout and in your booking details.

The security deposit secures amounts that may arise during the stay, including but not limited to unpaid rent; damage or loss of the room, furniture, or amenities; unreturned keys or access cards; and extra cleaning or restoration that is the guest's responsibility. It is not rent.

Ordinary wear from normal use is not a deposit claim.

After checkout, the room condition and any unpaid amounts are reviewed. If there is no approved claim, unused deposit is refunded. Only verified costs are charged. If those costs exceed the deposit, the excess may be billed to the card on file.

Even when the listing has no Deposit, those same verified costs may be billed to the registered card. If a Deposit was charged, it is applied first and any remainder is billed to the card. Unpaid rent is collected through monthly billing during the stay. Damage, loss, unreturned keys or access cards, and extra cleaning or restoration are reviewed after occupancy checkout. Ordinary wear is not charged.

Billing portal

Card updates and invoices are available through the Stripe customer billing portal linked from My Bookings.

Cancellation

Cancellation depends on how close occupancy check-in is. These terms apply to Residence bookings (29 nights or more). Stay is coming soon and is not covered here.

Residence payment timing (as shown at checkout and in your booking):
At booking — when the listing has a Deposit, it is charged on your card via Stripe (not rent). If there is no Deposit, Unconfirmed checkout registers your card only. Unused Deposit is refunded later when eligible
At check-in — first month's rent on the same method
During the stay — monthly billing until scheduled checkout
After checkout — unused deposit is settled and refunded when eligible. Approved claims may be deducted from Deposit when there is one; otherwise the same verified costs may be billed to the registered card.

Cancellations or date changes within 15 days of check-in may incur a Cancellation charge on the registered card, based on Occupancy check-in charge. Before check-in, changing dates is allowed only when check-in is 15 days or more away. Review the cancellation schedule at checkout before you pay or register a card.