Billing terms (RESIDENCE)

Security deposit and charges

By completing checkout you pay a security deposit on your card through Stripe. This is a real charge, not a card hold. Unused deposit is refunded later when eligible. On check-in, the same payment method may be charged the first month's rent and enrolled in monthly billing until your scheduled checkout, as shown at checkout and in your booking details.

The security deposit secures amounts that may arise during the stay, including but not limited to unpaid rent; damage or loss of the room, furniture, or amenities; unreturned keys or access cards; and extra cleaning or restoration that is the guest's responsibility. It is not rent.

Ordinary wear from normal use is not a deposit claim.

After checkout, the room condition and any unpaid amounts are reviewed. If there is no approved claim and other refund rules do not restrict a refund — including deposit refund limits for bookings or cancellations within 30 days of check-in — unused deposit is refunded. Only verified costs are charged. If those costs exceed the deposit, the excess may be billed to the card on file.

Billing portal

Card updates and invoices are available through the Stripe customer billing portal linked from My Bookings.

Cancellation and refunds

Cancellation and refunds depend on what has already been charged and how close the check-in date is. These terms apply to Residence bookings (29 nights or more). Stay is coming soon and is not covered here.

Residence payment timing (as shown at checkout and in your booking):
At booking — security deposit is charged on your card via Stripe (not rent). Unused amount is refunded later when eligible
At check-in — first month's rent on the same method
During the stay — monthly billing until scheduled checkout
After checkout — unused deposit is settled and refunded when eligible. Approved damage or other claims may be deducted from the deposit.

Bookings or cancellations within 30 days of check-in may limit deposit refunds. Review the close-in check-in and deposit refund notices before you pay.