Specified Commercial Transactions Act disclosure

Seller

Seller name: BK Co., Ltd. (株式会社ＢＫ). Brand: HIVEN stay & Residence.

Head office: BK Kinshicho 201, 4-6-4 Kotobashi, Sumida-ku, Tokyo 130-0022, Japan.

Phone: +81 3-6284-0728. Email: [email protected].

Representative: Kim Heesu (Director). Corporate number: 0106-01-069128.

Selling price

Prices are those shown on each listing and at checkout. Amounts differ by property and stay length. Displayed prices follow the tax notation shown on that page (tax included or as otherwise labeled). We do not publish a single catalog price here.

Charges other than the selling price

In addition to the monthly rent and security deposit shown for the booking, a one-time cleaning fee (first month) and a service fee may apply when they appear on the listing and at checkout. Rent includes electricity, gas, water, and internet. Standard move-out cleaning is covered by the listed cleaning fee; additional charges apply only for approved damage claims. We do not charge a brokerage fee. See the listing and checkout breakdown for the amounts that apply to your booking.

Payment method and timing

Residence bookings are paid by Stripe card. At checkout the security deposit is charged (a real payment, later refunded when eligible). First-month rent is charged at check-in. Monthly billing then continues until the scheduled checkout. See /legal/billing-terms.

Timing of provision

The accommodation is provided from the check-in date of the confirmed booking.

Cancellations and returns

This is an accommodation booking, not a shipment of goods, so returns of physical products do not apply. Cancellation and refunds depend on when you booked, days until check-in, and payment stage. Cancellations within 30 days of check-in may limit deposit refunds. See checkout notices, /faq, and /legal/billing-terms.