Terms and Conditions

Effective Date: May 18, 2026

These terms regulate your use of the HIVEN stay & Residence website and related services operated by BK Co., Ltd. (株式会社ＢＫ). Please read them carefully before continuing to use our site or services.

1. Copyright and Trademarks

The copyright and other rights in the content on this website (information, materials, images, logos, etc.) belong to BK Co., Ltd. or parties authorized by us. You may not copy, modify, distribute, or otherwise use this content beyond the scope permitted by law without our prior permission.

Trademarks such as “HIVEN” displayed on this website belong to BK Co., Ltd. or authorized parties and may not be used without permission.

2. Disclaimer

Although we take care when posting information on this website, we do not guarantee its completeness, validity, or accuracy. We are not liable for any damages arising from your use of this website, regardless of how it is used.

We may change, suspend, or discontinue the contents or operation of this website without prior notice. We are not liable for damages caused by such changes, interruption, or discontinuation.

Property listings, availability, and pricing are subject to change. Reservations are confirmed only according to the terms shown at checkout and in your booking record. For payment and recurring rent charges, see our billing terms at /legal/billing-terms.

You may not link to this website without our permission. We are not responsible for damages caused by unauthorized linking. External sites linked from this website are operated by their respective operators; we do not guarantee their contents and are not liable for damages arising from their use.

3. Use of Cookies

To help you use this website more conveniently and to provide our services, we use cookies and similar technologies to maintain sessions, process payments, analyze usage, and support security.

A cookie is a small text file stored on your device. It may identify your browser or session but does not by itself record all personal information you submit. We may associate browsing data collected through cookies with personal information you provide, as described in our Privacy Policy.

You can refuse cookies through your browser settings. You may still use parts of this website if you refuse cookies, but some features (such as staying signed in or completing checkout) may not work properly. For details on how we handle personal information, see our Privacy Policy at /legal/privacy-policy.

4. Governing Law and Jurisdiction

These terms are governed by the laws of Japan. Unless otherwise required by mandatory law, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance for disputes relating to these terms or this website.