Privacy Policy

1. Purpose of Use of Personal Information

BK Co., Ltd. uses personal information (such as name, address, date of birth, telephone number, email address, payment-related data, and booking details) only for the purposes below and not beyond them without your consent or as required by law.

• Processing and confirming reservations, check-in/check-out, and related communications
• Payment processing, security deposits, recurring rent, invoices, and refunds via Stripe and related services
• Account registration, profile management, identity verification, and fraud prevention
• HIVEN Shop orders, pickup coordination, and order-related support
• Customer support, operational improvement, and service quality surveys
• Marketing communications where you have opted in (you may withdraw consent at any time)
• Compliance with laws such as the Act on Prevention of Transfer of Criminal Proceeds and responses to lawful requests

2. Provision or Disclosure to Third Parties

We do not sell your personal information. We may provide or disclose personal data in the following cases:

• To service providers (e.g., Stripe for payments, Supabase for hosting and data storage, email delivery providers) who process data on our behalf under appropriate contracts
• When you have given consent
• When required by courts, regulators, or other authorities under applicable law
• When necessary to protect life, body, or property and obtaining consent is difficult

3. Outsourcing of Personal Information Handling

We may outsource handling of personal information to business partners who have agreed to appropriate confidentiality and security obligations, solely to achieve the purposes described above.

4. Security Control Measures

We implement organizational, technical, and physical safeguards appropriate to the risk. When personal information is processed in foreign countries, we review applicable protection standards and require contractors to maintain adequate security.

5. Use of SSL

When you submit personal information through forms on this website (such as inquiries, reservations, or account updates), we use TLS/SSL encryption where supported to help protect data in transit over the Internet.

6. Compliance and Policy Updates

We comply with Japanese laws and regulations applicable to personal information we hold, including the APPI. We may revise this policy as needed; material changes will be posted on this website with an updated effective date.

7. Contact Us

For inquiries about our handling of personal information, or requests for disclosure, correction, or deletion, please contact:

BK Co., Ltd. (株式会社ＢＫ) — HIVEN stay & Residence
Personal Information Inquiry Desk
Email: [email protected]
Phone: +81 3-6284-0728
Address: BK Kinshicho 201, 4-6-4 Kotobashi, Sumida-ku, Tokyo 130-0022, Japan
Corporate number: 0106-01-069128